Sapa,
Lao Cai, August 2016 – U Sapa Vietnam is honored to welcome Mr. Scott Michael
Smith, PhD in Hospitality and Tourism Management and the Destination Human
Capital who will be visiting Sapa to conduct training in the “U Sapa Spirit of
Hospitality Program Requirements”.
The
training aims to empower all employees to strive for service excellence and
create memorable guest experiences each and every time. The program showcases:
·
Tips for improving service quality
·
Skills for exceeding guest expectations
·
How to handle guest complaints effectively
·
Five simple steps for delivering quality guest service
·
Employee motivational techniques
·
Testimonials from experienced industry employees and sample
scenarios
U
Sapa’s General Manager Mr. Hijaaz Latheef emphasized: “Superlative service is
at the very core of hospitality, and the enhanced “Spirit of Hospitality”
training program from Mr. Scott Michael Smith and the Destination Human Capital
at U Sapa will show our employees how to provide the kind of service that builds
and maintains guest loyalty. We believe that with our current service standard following
the multiple award-winning U Hotels and Resorts doctrine combined with this
training, U Sapa is destined to become the hotel which offers guests the best
service experience in town.”
U Sapa
is an international group 4-star deluxe boutique hotel located in the heart of
the city close to City Center Park. The property is well suited for both domestic
and international leisure travelers to experience Sapa’s unique lifestyle and
natural beauty. The architecture and interior has been designed in a
breathtaking French Colonial style with an indigenous twist combined with
services that are delivered with U’s unique concepts of amenities, facilities
and service. The hotel opened with 57 rooms and suites in August 2014, with 18
more rooms becoming available in December 2017. Hotel facilities include a
bistro restaurant, café & bar, business center, library and gym along with
some truly special U “touches.”
